Refund policy

RETURNS & EXCHANGES (US Only)

Return Eligibility

  • Returns accepted within 30 days of delivery date
  • Items must be unused with original packaging intact
  • Refund issued minus return shipping costs
  • 25% restocking fee applies to opened or used items (we do not resell used items)

How to Start a Return

  1. Email contact@playroomcollective.com with your order number
  2. Specify whether you're requesting a return or size exchange
  3. Receive return authorization and shipping label
  4. Ship items back with all original tags and packaging within 14 days of receiving the return label. Beyond 14 days, store credit will be provided.
  5. Refund processed within 5-7 business days of receipt and inspection

Non-Returnable Items

  • Custom or personalized products
  • Oversized items (noted on product page)
  • Intimate goods and sanitary items
  • Items purchased during "FINAL SALE" events (e.g., End of Year Sale)
  • Clothing with tags removed (see Clothing Returns below)

We Reserve the Right to Deny Refunds For:

  • Items no longer in new condition
  • Items not in original packaging
  • Items damaged, missing labels, instructions, or pieces

REFUND PROCESSING

  • Refunds processed within 5-7 business days after receiving and inspecting returned items
  • Original payment method will be credited
  • Return shipping costs are deducted from refund amount
  • Shipping Protection fees are non-refundable

 

POLICY UPDATES

We reserve the right to update, change, or replace any part of this Shipping & Returns Policy. It is the customer's responsibility to check this policy periodically for changes.

CONTACT US

For questions about shipping, returns, Shipping Protection, or damaged items:

📧 Email: contact@playroomcollective.com
📱 Text: 347-722-1407

We're here to help!